There’s a popular saying that goes, “Employees don’t quit their jobs, they quit their managers.”
In a perfect world, managers would always be cool under pressure, as well as a constant source of inspiration. Unfortunately, we don’t live in a perfect world. It can be challenging as a manager to always say the right thing, especially when you’re juggling multiple priorities.
Additionally, managers are ultimately accountable for the success of their team — in fact, research shows that the key difference between a disengaged team that underperforms and an engaged team that delivers is the manager.
As a manager, the single most powerful tool you can use to help strengthen your team’s skills is your feedback. Your employees rely on your words to see their blind spots, understand where they add value, and learn what they can do to improve.
Since your words carry a ton of power as a manager, Headway Capital put together this infographic to show you 11 things you should never say to your direct reports, how to apologize if you got it wrong — and, ultimately, what to say instead.