Hi Im curious as to what were some of the complaints about? Where their repeated complaints? Do you have pictures of your place and was it clean. I was the cleaning person for a person who rented out his air bnb and I can see why his customers complained but he didnt. He had ants and bugs. He paid his other cleaning person very little to clean the place and so they didnt do a good job. Although i cleaned better than them i never cleaned for him again because it wasnt worth my time or the pay. I clean very well but with a mini mansion he didnt want to pay me that much which i thought was unfair and if i was anyone else i would have done a half done job too. If you have a cleaning person please pay them for their time and make it worth it and dont be cheap if this is you case. Most customers compain about the mantainace of the house or the cleaning of the house. Is this a fact in your case?