FAQ's

Frequently Asked Questions

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Meeting (Remote/Local): After you have decided to work with Geneva Lakes Web, the first step in our process is to schedule a formal  meeting at our office, yours or video conference. In this meeting, we will discuss your overall goals and objectives for the project and learn as much as we can about your business and audiences, striving to become an external part of your marketing department. From the knowledge gained in this meeting, our team will devise a forward moving strategy to meet your goals which will determine the layout and design of your website.

Sitemap: Our team determines the pages that should be included on your website and how each will be prioritized in the navigation to enhance user experience, informational flow, and conversion rates.

Design: In this step, our team sketches out mock-ups of each unique page of your website. This allows for our clients to have a clear visual representation of the website from a design and content standpoint before any actual coding has begun.

Production: Now that the Sitemap and Design have been completed, our development team can begin the process of building your website on our staging server. The website will not be live to anyone outside of your company, but our team will be able to provide a link which allows for you to interact with the website as it is being built.

Testing: To guarantee the website functions 100% as promised, our team takes the fully developed website through a vigorous testing process. This assures all functionality, responsiveness, and design elements are fully operational prior to the scheduled launch.

Training: We empower our clients to be able to update and retain full ownership of their newly launched websites. Our team will provide thorough WordPress training on the tools needed to update, maintain, and scale your website moving forward.

Geneva Lakes Web partners with clients in a wide variety of industries. We pride ourselves on the ability to fully immerse ourselves in your business and become a true extension of your team. We also really enjoy the opportunity to work with clients that are local to the Chicago area, in order to develop a personal relationship. A few industries that we commonly work with are listed below, but not limited to:

  • Real Estate & Construction
  • Software & Technology
  • Restaurants & Bars
  • Events
  • Law
  • CPG
  • Consulting
  • Finance
  • Education

The timelines for our projects vary greatly and are determined by different aspects of the project, including size, functionality and more. Since there are so many factors involved that varies the project timeline, we would be better suited to estimate an expected timeline after going over the needs and goals.

Geneva Lakes Web has worked with clients of all different shapes and sizes, from Fortune 500 companies to local non-profits.

Geneva Lakes Web is a fully capable digital marketing agency. We offer more services than just the ones cleanly packages on our website. Here is a list of services we offer.

Services Offered, but Require Custom Quoting:

Non-advertised Custom Services Requiring Consultation and Custom Quoting:

Digital Marketing Campaigns | Digital Product Funnels | Competitor Research | Logo Design | Branding | Content Writing | Social Media Management (packages released in March 2019) | Graphics Design | Business Card Design | Business Promotion Material Design | Business Promotion Mockups | Facebook Ad Campaigns | Google Ad Campaigns | Pay Per Click Ad Campaigns | Youtube Ad Campaigns | Lead Generation | Lead Ad Retargeting Campaigns | Link Building/Backlinks | Cinematography/Videography | Photography | Real Estate Promotional Videos | Business Promotional Videos | Professional Business Commercials | Video Editing | Image Enhancements | Product Release Photography | New Business Consultations | Social Media Network Configuration & Optimization | Digital Task Automation | Digital Analytic Data Feed | iOS & Android App UI Design & Development | Market Research | Competitor Research | Public Relations & Brand Reputation Management | Website Maintenance | Website Security | Website Redesign | Website Backup |Website Repair | Website Upgrades | Google Maps Rank | Content Creation | Blog Writing  Article Writing | Case Studies | Viral Marketing | Google Citations.

Geneva Lakes Web offers an unrivaled 100% (NO BULL) money back guarantee on web design services. If you aren’t satisfied with our work, we will refund every penny you spent on your web design. We don’t subtract any processing fees and we don’t make you jump through hoops. If you don’t like it, you get your money back.

That guarantee helps inspire us to do the best possible web design work while providing our customers with a great sense of comfort and security. Over 99% of our customers are more than satisfied with the web designs we design.

If you aren’t happy with the design itself or if you aren’t happy with the design process, you simply need to advise us of that fact during the development of your web design. We will work and revise till you are 100% satisfied. Or else, if you opt to exercise your rights under the guarantee, we will refund your money with NO Administrative Charges deducted whatsoever. It’s that simple.

There are a few exceptions, and although it is very unlikely you will want to make use of our guarantee policy, you should understand those rare conditions under which we can’t provide a refund:

  • If you have already confirmed or approved the acceptance of a design, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.
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  • If you have failed to communicate with us for more than sixty days, any refunds will be at the discretion of Geneva Lakes Web management.
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  • If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting, we cannot issue a refund.
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  • If you purchased a “Special Offer” that does not constitute one of our packages as advertised.
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  • Once you have taken final delivery.

Other Web Design companies may claim to offer a guarantee, but they offer only fine print riddled with loopholes and hidden fees. Our policy is straightforward. If you aren’t happy, just notify us during the design process and we will take care of you.

Our liability is limited to the payment received from you against the project. In case you cancel a project we will have the right to sell or use the designs shown to you as we may deem fit.

Should the Customer receive a refund, Customer acknowledges that it will have no right (express or implied) to use any Basic concept or other work product, content, or media, nor any ownership interest in or to the same. The Copyright remains with us and you are NOT allowed to use our designs even as design reference.

Geneva Lakes Web sets itself apart from most digital web/marketing agencies out there by hyper focusing on the intricate nuances of hurdles and roadblocks that subsequently cause unwanted allocation of profit generating resources to develop unique digital automated alternatives to improve efficiency and profit.

Yes! Geneva Lakes Web offers a 12 month repayment plan for our three web design packages (Standard, Professional, and Enterprise).

Geneva Lakes Web does not charge interest on the 12 month repayment plan, but does offer a 10% discount to clients who pay in full.

If you want to pay in full please click the link under the sign up button that says “Pay in full to save 10%”

Save 10% on Geneva Lakes Web by paying in full

Geneva Lakes Web offers three Search Engine Optimization (SEO) Packages that are intended to be subscribed to monthly. We however do not force clients into a monthly contract and the plans can be cancelled at anytime without penalty. We do encourage our clients to research (SEO) as it is not a “pay and walk away” type of service. To lead in the search engines, consistent content creation and optimization is required. While (SEO) is arguably the most important factor to get potential customers onto your website, this service is in no way instant as we don’t control the search engines behavior. Our service is through skilled techniques and industry experience to help search engines find your site, increase the trust between your website and the search engines, and finally optimize and continually create unique valuable content that relates to your target audiences and keywords.

If a customer is looking for instant results/leads/conversions, a better option would be targeted paid advertisements that could be discussed in a no-cost consultation.

Important Note: Quick Note: As always, we strive to provide ethical services with realistic expectations. Please do your own independent research on what defines Search Engine Optimization (SEO). Search Engines Like Google have EXTREMELY intelligent algorithms that not only detect unethical/black hat practices of search engine optimization, but can and WILL penalize your website for using or attempting to use these methods. Geneva Lakes Web is here to stay as we want your return business and you to share your positive experiences so we make no compromises when it comes to providing only ethical/white hat (SEO) practices.  

Geneva Lakes Web only uses “White Hat” Search Engine Optimization (SEO) methods and techniques. 

White Hat SEO is ethical, legally not objectionable Search Engine Optimization which promotes positive rating by a search engine. It is performed by organic link building, in other words through natural linking to other websites. Natural link building is mainly generated through useful content and user popularity.

As always, Geneva Lakes Web strives to provide ethical services with realistic expectations. Please do your own independent research on what defines Search Engine Optimization (SEO). Search Engines Like Google have EXTREMELY intelligent algorithms that not only detect unethical/black hat practices of search engine optimization, but can and WILL penalize your website for using or attempting to use these methods. Geneva Lakes Web is here to stay as we want your return business and you to share your positive experiences so we make no compromises when it comes to providing only ethical/white hat (SEO) practices.  

A well-trained, dedicated Content Specialist will be the one finding, creating and sharing content for your accounts. Our Content Specialists are just that – specialists in social media content. They spend hours scouring the web, searching for relevant content to share on your accounts. Their goal is to engage with your audience the way you would if you had the time. We’re big on taking ownership and responsibility for our work, and it shows in everything we do.


All of our Content Specialists are native English speakers located in the U.S. so your social media pages will look like you are the one posting day after day.

Once we receive your order, your dedicated Content Specialist will begin researching your industry, competitors, and target audience. By the time the first post hits your social media pages, your Content Specialist will know just what your audience is looking for. And that’s the key to effectively using Social Media!

Of course! They belong to you, and you can be involved as much or as little as you’d like.

We believe in earning your business month after month, so there’s no contract involved. You can cancel anytime you’d like. But we are confident you’ll love our service and want to stick around for a long, long time!

Just send us an email with what you’d like us to share for you, and we’ll pass it along to your Content Specialist. Our friendly Support Team is happy to make sure your requests are handled just right. You can email specific instructions to smm@genevalakesweb.com anytime, and we’ll do whatever we can to get them implemented quickly.

We can help! Please visit our Frequently Asked Questions (FAQ) page for more information about our company, services, pricing, and much more. You can also contact us during normal business hours at (877) 217-7666.